The South African Social Security Agency (SASSA) continues to provide vital financial support through the Social Relief of Distress (SRD) grant, commonly known as the R350 or R370 grant.
With millions of South Africans relying on this monthly assistance, checking your payment status regularly is essential.
One of the most convenient ways to do this is through the Moya App — a free, dataless mobile application that gives you access to official SASSA services, including the SRD status check.
This guide walks you through every step on how to check your SASSA SRD status using the Moya App, what each status means, and what to do if you encounter problems.
Why the Moya App Is Ideal for Checking Your SASSA Status
Unlike traditional browsers that consume data, the Moya App allows users to access key online services without any data charges.
It connects directly to the official SASSA SRD website through its integrated portal, ensuring your information is both secure and accurate.
Here’s why South Africans love using Moya for SASSA:
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No data or airtime required
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Fast and simple interface
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Direct link to official SASSA systems
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Works on most smartphones
What You’ll Need Before Checking
Before you begin, make sure you have:
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Your South African ID number (13 digits)
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The mobile number you used when applying for the SRD grant
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A smartphone with the Moya App installed
(Note: The app must access the same phone number used during your SRD application for verification.)
Step-by-Step: How to Check Your SASSA SRD Status on Moya
Follow these simple steps to view your current SRD status:
Step 1: Download and Open Moya App
Go to the Google Play Store or Apple App Store and download Moya App. Open it once installed.
Step 2: Navigate to the “Discover” Tab
On the home screen, tap on “Discover” (or “Services” in some versions). This section lists all the online services available within the app.
Step 3: Select “SASSA SRD Status”
Scroll until you find the SASSA SRD Status option. Tap on it — this will open the official SASSA SRD website inside Moya.
Step 4: Enter Your Details
You’ll be prompted to fill in your South African ID number and the cellphone number you used to register your grant.
Step 5: Submit and View Status
After entering your details, tap “Submit” or “Check Status”. Your current SRD application status will appear on screen within seconds.
Understanding Your SASSA SRD Status
Here’s what the most common SASSA SRD statuses mean:
| Status | Meaning |
|---|---|
| Approved | Your application has been accepted. Check for payment date on the same page. |
| Pending | Your application is still being reviewed. Check back in a few days. |
| Referred | SASSA needs you to verify your identity or bank details. |
| Declined | Your application didn’t meet the eligibility criteria. You can submit an appeal. |
| Payment Completed | The grant has been paid into your account or collection point. |
If the Moya App Doesn’t Work
Sometimes, you might experience loading errors or blank pages. If that happens, try these alternatives:
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Official SASSA Website: Visit https://srd.sassa.gov.za directly.
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USSD Code: Dial 1203210# or 12069277# (check for the latest working code).
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SASSA WhatsApp: Add 082 046 8553 and send “Status” to start.
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Call Centre: Dial 0800 60 10 11 and follow the prompts to check your status.
Common Issues and How to Fix Them
| Issue | Possible Cause | Solution |
|---|---|---|
| No results found | Wrong ID or phone number | Enter the same number used during your SRD application |
| “Referred” message | Verification pending | Complete e-KYC verification via SASSA’s portal |
| Moya error page | Outdated app | Update or reinstall the Moya App |
| Status not updating | Processing delay | Wait 48–72 hours before checking again |
Safety Tips When Using the Moya App
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Always confirm that the page you open inside Moya redirects to “srd.sassa.gov.za” — the official SASSA site.
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Never share your bank details, OTP, or PIN on social media or unofficial sites.
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Moya itself does not process payments — it only connects you securely to SASSA’s system.
FAQs
1. Can I use the Moya App without data?
Yes. Moya provides data-free access to the official SASSA status checker on supported networks (MTN, Vodacom, Telkom, and Cell C).
2. What if my number has changed since applying?
You must contact SASSA directly to update your contact details or visit the nearest SASSA office.
3. How often should I check my status?
You can check your SRD status as often as you like — especially at the start of each month when payment updates are released.
4. Can I appeal through the Moya App?
No. Appeals must be done via the official SASSA SRD website at https://srd.sassa.gov.za/appeals.
Final Thoughts
The Moya App offers a fast, data-free, and secure way to check your SASSA SRD grant status from your smartphone.
Whether you’re waiting for approval, verifying payment, or checking updates, Moya makes the process effortless.
For millions of South Africans who depend on the SRD grant, this tool ensures you stay informed — without worrying about data costs or long queues.
Also Read
SASSA Child Support Grant: Everything Parents Need to Know in 2025
Top 5 Mistakes People Make When Applying for the SASSA SRD Grant — and How to Fix Them