Updating your personal information with the South African Social Security Agency (SASSA) is a vital step to ensure that you continue receiving your grant payments without delay.
Whether you’ve changed your phone number, switched banks, or moved to a new address, keeping your SASSA details up to date helps you avoid missed payments and verification issues.
In this article, we break down everything you need to know about how to update your information — from contact details to bank information — using the official SASSA online portal and other authorized methods.
Why Updating Your Information Matters
SASSA uses your registered information to verify your identity, send payment notifications, and process your grant each month. Outdated details — such as a lost phone number or closed bank account — can cause unnecessary delays or even result in suspended payments.
Regularly reviewing and updating your details ensures smooth transactions, improved security, and uninterrupted access to your social grant benefits.
Information You Can Update on the SASSA Portal
Depending on your grant type, here’s what you can update online:
- Contact information (phone number, email address)
- Banking details or payment method (bank transfer, SASSA card, or Post Office option)
- Residential or postal address
- Communication preferences (SMS or email alerts)
Some updates, such as name or ID changes, still require an in-person visit to a SASSA office with valid supporting documents.
Step-by-Step: How to Update Your Contact Details (Phone or Email)
If you are receiving the SASSA SRD R370 Grant, you can change your phone number or email address online.
Here’s how:
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Visit the official SASSA SRD website: https://srd.sassa.gov.za
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Click on “Change my contact details”.
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Enter your 13-digit South African ID number and your Application ID (AppID).
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Confirm the reason for your change — for example, “lost phone” or “incorrect number.”
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Follow the verification prompts. You may receive an OTP or secure link via SMS.
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Enter your new phone number or email address and confirm the update.
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Wait for a confirmation message or email from SASSA verifying that your update was successful.
Tip: Always ensure the new number is active, as SASSA uses it for all future communication and payment notifications.
Step-by-Step: How to Change Your Banking Details
You can also change your banking details or payment method through the SASSA SRD portal.
This is especially important if you’ve switched banks or want to receive your grant directly into your bank account instead of the Post Office.
To update your bank details:
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Go to https://srd.sassa.gov.za
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Scroll down and click “Change Banking Details.”
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Enter your ID number and click submit.
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SASSA will send you a secure link via SMS to the number registered in your application.
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Open the link and enter your new banking details (bank name, account number, and branch code).
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Upload a bank confirmation letter or a stamped bank statement if requested.
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Submit your request and wait for SASSA to verify and confirm the change. Important: Your bank account must be in your own name (the same name used in your SASSA application). Payments to third-party accounts are not allowed.
When You Must Visit a SASSA Office
While many updates can be done online, there are cases where you must visit a SASSA office in person. These include:
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Name or surname changes (due to marriage, divorce, or legal reasons)
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Change of ID number or correction of date of birth
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Updating beneficiary details for minors or dependents
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Failed online verification or system errors
When visiting an office, bring your South African ID, proof of residence, and any supporting documents related to your change request.
Troubleshooting Common Issues
1. Didn’t receive the OTP or confirmation SMS:
Ensure your phone is switched on, has network coverage, and that your SIM card is active. If you still don’t receive it, try again after a few minutes or call the SASSA call centre.
2. Banking details rejected:
Double-check that your bank account name matches your SASSA registration name. You may also need to upload a stamped bank letter.
3. Portal not loading or error message displayed:
Use a stable internet connection and try again later — especially during high-traffic periods like payment week.
SASSA Contact Information
If you encounter difficulties updating your details, reach out to SASSA through these official channels:
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Call Centre: 0800 60 10 11
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Email: grantenquiries@sassa.gov.za
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Website: https://www.sassa.gov.za
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SRD Website: https://srd.sassa.gov.za
For in-person assistance, visit your nearest SASSA regional office during working hours (Monday to Friday).
Final Thoughts
Keeping your SASSA information up to date is a small step that makes a big difference in ensuring you continue to receive your social grants without interruption. With the online portal, updating your details has become faster, safer, and more convenient than ever before.
By following these steps and using only official SASSA websites, you can confidently manage your personal information and stay connected to vital support services.
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