In a move aimed at reducing delays and combating fraud, the South African Social Security Agency (SASSA) has reminded applicants for the R370 monthly Social Relief of Distress Grant (SRD) to provide cellphone numbers registered in their own names.
SASSA emphasized that a cellphone number is a key tool for verifying an applicant’s identity and for ensuring timely communication regarding grant approvals and payments.
Applications using numbers not registered to the applicant may experience verification issues, resulting in delayed or even unsuccessful payments.
“All applicants and beneficiaries must be aware that using their own number will assist in monitoring their application, checking progress, and receiving notifications from the agency that might need their attention,” a SASSA spokesperson said.
Why cellphone registration matters
For SASSA, a registered cellphone number is more than just a contact point. It serves several important functions:
-
It allows SASSA to send verification prompts and updates about the status of applications.
-
It helps prevent duplicate or fraudulent claims, as mismatched details can block payments.
-
It ensures that funds are delivered to the intended recipient, since payment is only processed once both the cellphone number and banking details are verified.
Common mistakes that cause delays
Many applicants face setbacks due to simple errors, such as:
-
Using a cellphone number registered to someone else, even a family member or friend.
-
Submitting banking details that do not match the applicant’s official identification.
-
Failing to respond to verification prompts because the phone number is inactive or belongs to another person.
When these issues arise, applications are flagged and payment is delayed until the correct information is provided, sometimes pushing the payout to the next cycle.
Recommendations for applicants
To ensure a smooth application process, SASSA advises the following:
-
Use a cellphone number registered in your own name and verify its registration status if needed.
-
Ensure that your banking details exactly match your name and identification.
-
Keep the phone number active and able to receive messages.
-
Avoid using someone else’s phone number or bank account, even if they are assisting with the application.
-
Apply through the official SRD portal and carefully follow instructions.
Significance of the guidance
With millions of South Africans relying on the SRD grant as a vital safety net amid ongoing economic challenges, timely and accurate payments are critical.
By emphasizing proper registration of cellphone numbers and banking details, SASSA aims to streamline operations, reduce administrative backlogs, and protect the integrity of the programme.
Final advice
Applicants should ensure that the cellphone number they submit is registered in their name, active, and monitored for any communications from SASSA.
These simple steps could make the difference between a swift payment and a delayed one.
For assistance, applicants can contact SASSA’s toll-free line at 0800 60 10 11 or use the official SRD portal for application submissions.
Also Read
Retirement Calculator for 401(k), IRA, and Pension: See What You’ll Need by Age
Fidelity NetBenefits: A Complete Guide to Managing Your 401(k) Online
