The South African Social Security Agency (SASSA) R350 Social Relief of Distress (SRD) grant has become a crucial lifeline for millions of unemployed South Africans facing financial hardship.
This comprehensive guide walks you through everything you need to know about applying for the SASSA R350 grant online, from eligibility requirements to troubleshooting common issues.
Understanding the SASSA R350 Grant
The R350 Social Relief of Distress grant was initially introduced in May 2020 as a temporary measure to help South Africans cope with the economic impact of the COVID-19 pandemic.
Due to ongoing unemployment challenges, the government has continued this support program to assist those without income or other forms of social assistance.
The grant provides R350 per month to eligible applicants who are unemployed, not receiving any other social grants, and not receiving unemployment insurance benefits.
While the amount may seem modest, it represents vital support for food security and basic necessities for many South African households.
Who Qualifies for the R350 Grant?
Before starting your online application, ensure you meet the following eligibility criteria:
Basic Requirements:
- You must be a South African citizen, permanent resident, or refugee registered with the Department of Home Affairs
- You must be between 18 and 60 years of age
- You must be unemployed and not receiving any income
- You cannot be receiving any other SASSA grant (such as the Old Age Pension, Disability Grant, or Child Support Grant)
- You cannot be receiving unemployment insurance benefits (UIF)
- You cannot be a beneficiary of the NSFAS program
- You cannot be registered for government employment programs
- Your bank account balance and other financial indicators must show genuine need
Also Read:SASSA Online Application 2025: Step-by-Step Login and Registration Guide
How to Apply for the SASSA R350 Grant Online
The online application process has been designed to be accessible and straightforward. Follow these steps to submit your application:
Step 1: Access the Official SASSA SRD Website
Visit the official SASSA SRD portal at https://srd.sassa.gov.za. This is the only legitimate website for R350 grant applications. Be cautious of fraudulent websites claiming to offer SASSA services.
Step 2: Complete the Online Application Form
On the homepage, click on the “Apply” or “Application” button. You’ll need to provide the following information:
- Your South African ID number
- Full names as they appear on your ID
- Contact phone number (this is crucial for receiving updates)
- Alternative contact number (optional but recommended)
- Email address (if available)
- Banking details (bank name, account number, and account type)
- Current residential address
Step 3: Verify Your Information
Carefully review all the information you’ve entered. The system will automatically verify your details against various government databases, including:
- Department of Home Affairs (to confirm your identity)
- South African Revenue Service (SARS) database
- UIF database
- National Student Financial Aid Scheme (NSFAS) database
- Other SASSA grant systems
Also Read: SASSA Child Grant November 2025: Payment Dates & Schedule
Step 4: Submit Your Application
Once you’ve confirmed all details are correct, click the submit button. You’ll receive an SMS confirmation that your application has been received. Keep this reference number for future inquiries.
Step 5: Track Your Application Status
You can check your application status by:
- Visiting the SASSA SRD website and entering your ID number in the status check section
- Using the USSD code by dialing 1347737# from your cellphone
- Checking your SMS notifications for updates
Important Documents and Information You’ll Need
While the online application doesn’t require you to upload documents, have the following information ready:
- Your South African ID number (13 digits)
- Valid cellphone number
- Bank account details (if you have a bank account)
- Alternative contact information
- Your current residential address
If you don’t have a bank account, you can still apply. SASSA offers alternative payment methods through approved retailers and cash payment points.
Also Read: SASSA Grants at Risk: How Social Support Funds Are Feeding Gambling Addiction
Understanding the Verification Process
After submitting your application, SASSA conducts extensive verification checks. This process typically takes between 7 to 21 days, though it can sometimes take longer during high-volume periods.
The system checks multiple databases to confirm:
- Your identity and citizenship status
- Whether you’re receiving any other income
- Whether you’re receiving UIF benefits
- Whether you’re receiving any other SASSA grants
- Whether you’re employed (through SARS tax records)
- Your financial status through banking information
Application Status Outcomes
Your application can result in several outcomes:
Approved: You’ll receive payment into your bank account or at designated payment points.
Pending: Your application is still being processed or requires additional verification.
Declined: Your application didn’t meet eligibility criteria. Common reasons include:
- Receiving UIF benefits
- Employed according to SARS records
- Receiving another SASSA grant
- Receiving NSFAS funding
- Bank account shows regular income
- Failed identity verification
Referred for Reconsideration: Your application requires manual review by SASSA officials.
If your application is declined, you have the right to appeal the decision through the SASSA appeals process.
Also Read: SASSA urges SRD applicants to use personally registered cellphone numbers
How to Appeal a Declined Application
If your application is declined and you believe this was done in error, you can lodge an appeal:
- Visit the SASSA SRD website
- Navigate to the appeals section
- Enter your ID number
- Select the month(s) you’re appealing
- Provide reasons for your appeal
- Submit supporting documentation if available
Appeals are typically processed within 30 to 60 days. You’ll be notified of the outcome via SMS.
Reapplying for the R350 Grant
The R350 grant requires monthly reapplication or renewal. Even if you were approved in previous months, you must ensure your application remains active. The system now operates on a rolling application basis, which means:
- Once approved, your application typically continues automatically for subsequent months
- You should regularly check your status to ensure continuous payment
- If your circumstances change, you must notify SASSA
- If payments stop, you may need to reapply
Payment Methods and Collection
Once your application is approved, you can receive payment through:
Bank Account: Direct deposit into your bank account (typically within 3-5 business days of approval)
Cash Payment: At approved retailers including:
- Boxer stores
- Pick n Pay
- Shoprite/Checkers
- Selected Post Office branches
For cash payments, you’ll receive an SMS with a unique reference number and instructions on where to collect your money. You must present your South African ID when collecting.
Troubleshooting Common Application Issues
Application Not Going Through
- Ensure you’re using the official SASSA website
- Check your internet connection
- Try using a different browser
- Clear your browser cache and cookies
- Try during off-peak hours
SMS Not Received
- Confirm you entered the correct phone number
- Check if your phone can receive messages from short codes
- Wait 24-48 hours as there may be delays
- Contact your service provider
Bank Verification Failed
- Ensure your bank account is in your name
- Confirm account details are correct
- Check that your ID is linked to your bank account
- Consider using an alternative payment method
Identity Verification Failed
- Visit your nearest Home Affairs office to update your details
- Ensure your ID hasn’t expired
- Check that your information matches official records
Also Read: Didn’t Receive Your SASSA Grant? Here’s What the Payment Schedule Says
How Do I Change My Phone Number on SASSA?
Changing your phone number on your SASSA application is crucial to ensure you receive important notifications about your grant status. Here’s how to update your contact details:
- Through the SASSA Website:
- Visit https://srd.sassa.gov.za
- Click on “Update Profile” or “Change Details”
- Enter your ID number
- Select “Change Phone Number”
- Enter your new phone number
- Verify the new number through an OTP (One-Time Pin) sent to the new number
- Confirm the change
- Via USSD Code:
- Dial 1347737# from your cellphone
- Follow the menu prompts
- Select the option to update details
- Enter your ID number
- Follow instructions to change your phone number
- At a SASSA Office:
- Visit your nearest SASSA office with your ID
- Request to update your contact details
- Complete the necessary forms
- The change will be processed immediately
Important Notes:
- You must have access to both your old and new phone numbers during the verification process
- Keep your contact information updated to avoid missing important notifications about your grant status
- After changing your number, verify that you can still check your application status
Also Read: How to Change Your SASSA Banking Details Online in 2025 (Full Guide for Beneficiaries)
What Is the Official Website for SASSA SRD?
The official website for SASSA SRD is https://srd.sassa.gov.za. This is the only legitimate government website for applying for and managing your R350 Social Relief of Distress grant.
Warning About Fraudulent Websites:
Many scam websites impersonate SASSA to steal personal information or money. Always verify you’re on the correct website by checking:
- The URL must be exactly: srd.sassa.gov.za
- Look for the secure padlock icon in your browser’s address bar
- The website should have a .gov.za domain (government domain)
- SASSA will never ask for payment to process your application
- No third-party website can legitimately process R350 grant applications
Other Official SASSA Channels:
- Main SASSA website: www.sassa.gov.za
- USSD code: 1347737#
- SASSA toll-free helpline: 0800 60 10 11
- Email: grantsenquiries@sassa.gov.za
If you’re unsure whether a website or communication is legitimate, contact SASSA directly through their verified channels before providing any personal information.
Tips for a Successful Application
To maximize your chances of approval:
- Ensure All Information Is Accurate: Double-check your ID number, phone number, and bank details before submitting.
- Update Your Information with Home Affairs: If you’ve moved or changed your name, ensure Home Affairs has your current details.
- Use Your Own Bank Account: The bank account must be in your name and linked to your ID number.
- Keep Your Phone Active: Ensure your cellphone number can receive SMS messages from SASSA.
- Check Your Status Regularly: Monitor your application status at least once a week.
- Respond to Verification Requests: If SASSA requests additional information, respond promptly.
- Maintain Eligibility: Notify SASSA immediately if your circumstances change (e.g., you find employment).
What to Do If You Find Employment
If you become employed while receiving the R350 grant, you are legally obligated to inform SASSA. Failing to do so can result in:
- Suspension of your grant
- Requirement to repay money received while employed
- Potential legal action for fraud
To stop your grant payments when you find work:
- Visit the SASSA SRD website
- Navigate to the “Stop My Grant” section
- Enter your ID number
- Confirm that you wish to stop receiving payments
Understanding Payment Delays
Payment delays can occur for several reasons:
- High volume of applications being processed
- Banking system delays
- Public holidays
- Verification processes taking longer than expected
- Issues with your banking details
If your payment is delayed:
- Check your application status online
- Ensure your banking details are correct
- Wait at least 5 business days from approval before following up
- Contact SASSA through official channels if the delay exceeds 10 business days
SASSA Contact Information
If you need assistance with your application:
SASSA SRD Helpline: 0800 60 10 11 (toll-free) Operating Hours: Monday to Friday, 8:00 AM to 4:00 PM Email: srd@sassa.gov.za Website: https://srd.sassa.gov.za
For General SASSA Inquiries:
- Email: grantsenquiries@sassa.gov.za
- Toll-free: 0800 60 10 11
You can also visit your nearest SASSA office for in-person assistance. Due to high demand, expect queues and arrive early.
Also Read:How to Check Your SASSA SRD Grant Status Using the Moya App (2025 Guide)
Frequently Asked Questions (FAQ)
How to apply for R370 online?
The R350 grant amount was increased to R370 in recent updates. To apply for the R370 online:
- Visit the official SASSA SRD website at https://srd.sassa.gov.za
- Click on the “Apply” button on the homepage
- Complete the online application form with your personal details including ID number, contact information, and banking details
- Verify all information is correct
- Submit your application
- Wait for an SMS confirmation with your reference number
- Check your application status regularly using your ID number
The application process for R370 is identical to the R350 application process, as it’s the same grant with an updated amount. All eligibility criteria remain the same.
How long does it take to get approved?
The verification and approval process typically takes 7 to 21 days, though it can take longer during high-volume periods or if additional verification is required.
Can I apply if I don’t have a bank account?
Yes, you can still apply. SASSA offers alternative payment methods through approved retailers like Boxer, Pick n Pay, and Shoprite. You’ll receive an SMS with collection details once approved.
What happens if my application is declined?
You have the right to appeal the decision through the SASSA website. Navigate to the appeals section, provide your ID number, and explain why you believe the decision should be reconsidered.
Do I need to reapply every month?
Once approved, your application typically continues automatically for subsequent months. However, you should regularly check your status to ensure continuous payment.
Can I apply if I receive a Child Support Grant?
No, receiving any other SASSA grant, including the Child Support Grant, disqualifies you from receiving the R350/R370 SRD grant.
What if I’m self-employed but earning very little?
The grant is specifically for unemployed individuals with no income. If you’re registered with SARS as self-employed or showing any income, you likely won’t qualify.
Can unemployed students apply?
Only students who are not receiving NSFAS funding or any other form of financial aid can apply. The system automatically checks NSFAS records.
How do I know if my payment was successful?
You’ll receive an SMS notification when your payment is processed. You can also check your bank account or visit the payment collection point specified in your SMS.
What if my ID number shows as invalid?
This usually means there’s a discrepancy with Home Affairs records. Visit your nearest Home Affairs office to verify and update your information.
Conclusion
The SASSA R350 (now R370) online application process provides essential financial support to unemployed South Africans during difficult times.
While the application process is straightforward, success requires accurate information, meeting eligibility criteria, and patience during the verification process.
Remember to use only the official SASSA website (https://srd.sassa.gov.za), keep your contact information updated, and regularly check your application status. If you encounter difficulties, don’t hesitate to contact SASSA through their official channels or visit a SASSA office for assistance.
By following the guidelines in this comprehensive guide, you’ll be well-equipped to navigate the application process successfully and access this vital social support when you need it most.
Also Read
SASSA Child Support Grant: Everything Parents Need to Know in 2025
Top 5 Mistakes People Make When Applying for the SASSA SRD Grant
