The South African Social Security Agency (SASSA) has reiterated the official process beneficiaries must follow when changing their method of payment, as part of its ongoing efforts to protect grant recipients from fraud, delays, and misdirected funds.
With millions of South Africans relying on monthly social grants for basic needs, even a small administrative error can result in missed payments.
SASSA says the correct procedure ensures that grants are always paid to the right person, at the right time, and into the correct account.
What beneficiaries need to do
According to SASSA, anyone wishing to change their payment method—such as moving from one bank account to another—must follow a formal, in-person process.
First, beneficiaries must present a valid South African ID. If the bank account is new, proof of account from the bank is required.
For existing accounts, a bank statement covering the last three months must be provided to confirm ownership and activity.
Second, the beneficiary must visit their nearest SASSA local office to complete a consent form. This document authorises SASSA to process the change and update its payment system.
SASSA stresses that changes cannot be finalised without this signed consent, as it forms part of its security and verification controls.
Third, timing is critical. SASSA recommends that all change requests be submitted before the 19th of each month. Requests made before this cut-off date are processed in time for the following month’s payment cycle.
Late submissions may only reflect in subsequent months, potentially causing temporary disruptions.
Why the process matters
SASSA notes that strict verification helps prevent identity theft, unauthorised account changes, and grant diversion.
In recent years, the agency has intensified controls as fraud syndicates increasingly target social grant systems, especially vulnerable recipients.
By requiring physical verification, original documentation, and formal consent, SASSA aims to ensure that funds are deposited only into accounts that genuinely belong to the beneficiary.
Planning ahead to avoid delays
Beneficiaries are encouraged not to wait until the last minute to update their details. Changes in banking arrangements—such as closing an old account or opening a new one—should be followed immediately by a visit to a SASSA office to avoid payment interruptions.
SASSA has also reminded the public to rely only on official communication channels and offices, and to be cautious of third parties claiming they can “fast-track” changes for a fee.
As the agency’s message emphasises, accurate records and timely updates remain key to ensuring that social grants reach the intended recipients, safely and without disruption.
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