Achieving financial health for East African utilities

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Achieving financial health for East African utilities

Revenue collection in utilities and municipalities has never been at as much risk as it currently is. Prior to the COVID-19 pandemic, revenue collection across sub-Saharan Africa was dismally low. In parts of Africa, for instance, it was suggested that 60% of revenue reflected on the books of municipalities would never be paid.

“Utilities don’t need to continue operating in a situation where revenue collection and management is a daily struggle,” says Viven Perumal, a speaker at the webinar and the marketing executive at Conlog, a leading smart meters and metering solutions provider to utilities, municipalities, and property management companies in South Africa.

He adds: “Technology is available to help them – technology which not only takes the realities of their current financial situation into account but considers the consumers at whom it is aimed as well. For both consumers and utilities, we offer services and products that are secure, convenient and reliable. The timing is perfect for utilities to embrace the shift to digital, to do more with less, to improve efficiencies and their financial situation at the same time.”

Webinar moderator: Claire Volkwyn, Editor, Smart Energy International

Panellists:
– Viven Perumel, Marketing Executive | Conlog
– Desigan Govender, Product Manager | Conlog
– Lance Hawkins-Dady, R&D and Services Manager | Conlog
– Sibusiso Skosana, Commercial Director | Conlog

Post-pandemic world
If revenue collection from electricity sales fall in light of the ongoing pandemic, the impact could be devastating. Yet, as the financial realities of life in a post-pandemic world start making themselves felt, power theft and payment delinquency are on the increase.

Meters have long been a gateway to revenue collection and management for utilities. However, anything that can potentially impact the accuracy of a meter or a subsequent bill will compromise revenue in one way or another.

One of the key management responsibilities, therefore, is to ensure that the meter is as accurate, robust and reliable as possible; i.e. remains 100% functional, that vending is facilitated seamlessly, and that revenue management and revenue protection operate in tandem.

During this live session, we will showcase Conlog’s ability to assist utilities in their pivot to digital in a time of huge uncertainty and financial pressure.

Specifically, the sessions will highlight the importance of remote insight into power usage, customer purchase patterns and detecting potential fraud. In addition, we will examine how easily, seamlessly and cost-effectively utilities can deliver superior customer service through remote vending, managed metering services and Conlog’s cloud platform – saving the utility money and improving on customer engagement.

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